Shipping policy

All Takeaway & Delivery Orders are handled either by:-

• Godmama staff OR
• a third-party delivery provider

We are not responsible for negligence by third parties and/or accidents and/or acts of God that may affect the delivery of your order. 

Delivery Prices

You understand that delivery prices vary according to delivery areas. If you fail to choose the correct area and a driver is already on their way, this may incur additional charges. 

Delivery Time

We shall deliver your order to the delivery address provided by You as soon as a driver is found and your order is prepared. Takeaway orders must be placed at least 30 minutes in advance. Delivery times shall vary depending on factors that are not controlled by us (e.g. order quantity, distance, time of day (peak periods), weather conditions, traffic conditions, etc.). To ensure that you do not miss delivery of an order, you should ensure that either you or someone is at the delivery location to receive the Order once an Order is placed.

Unsuccessful or Failed Deliveries 

In cases where we attempt to deliver an Order but we are unable to do so due to the reasons caused by you, including but not limited to:

1. No one was present or available to receive the Order; or
2. The customer was uncontactable despite attempts to reach the customer via the phone number provided; or
3. Lack of appropriate or sufficient access to deliver the Order successfully
4. Lack of a suitable or secure location to leave the Order

No-show Cancellations 

If you remain uncontactable or fail to receive the Order within ten (10) minutes from the time the Order arrives at your delivery address, we reserve the right to cancel the Order without refund or remedy to you. 

Wrong Order, Missing Items, Defective Goods 

Upon receipt of your order, if you discover that there are issues with your Order (e.g. wrong order, defective order, or missing items) please contact customer support via phone at +65 6970 0828 or via email to hello@godmama.sg immediately. In some cases, we may request for photographic proof and/or additional information to properly investigate the issue with your Order. If we determine that the Order and/or Goods you received are not of satisfactory condition or quality, we will compensate you for your Order or parts of your Order.

Takeaway Order Pick-Up 

Where available, you will have the option of collecting your Order in-person directly from our premises ("Pick-Up") instead of having the Order delivered to You. You should expect to pick your order up at least 30 minutes from Order Confirmation time. In some cases, a reasonable delay may be expected. We will hold the Order for you at our premises for no more than a reasonable period of twenty (20) minutes from the Collection Time and shall not be obliged to provide the Order to you if you fail to Pick-Up your Order on time.

In the event of unreasonable delays in Pick-Up attributable to you, you bear the risk of any damage or loss of Goods or any deterioration in quality or change in the condition of the Goods (e.g. changes in the temperature fit for consumption). In this case, you shall not be entitled to a replacement, refund or replacement of the Goods. You alone are responsible for inspecting the Goods/Order when you Pick-Up your Order and shall report any issues and/or defects to us before leaving the premises.